Get Connected - Configure eSupport!

[DanielC.Nowitz]

Start using Performance Advisor and take advantage of Support Recommendations by configuring eSupport! Take advantage by equipping your administrators and super-users with the tools they need to maximize end-user productivity. 

[Marco_Tosin]

Hi Dan,

yesterday I added recommendations in my support account.

What and when can I expect to see something in my daily mail?

Thanks

[DanielC.Nowitz]

Hi Marco,

Glad you liked the video. Your email subscription should start coming within 24-48 hours at the selected time. You will see a section in the email called 'Recommendations', which will contain a high level overview of your New recommendations, displaying ID, Type, Article Title, Details (including a brief impact assessment)

Like this:

[Marco_Tosin]

Recommendations sent by subscription mail are the same I can see in my dashboard?

[DanielC.Nowitz]

Yes, the email is meant to be a more active way of notification. - This way, a customer will know there are new Recommendations to be implemented.