Getting booted out of WF5/Creo

[Dale_Rosema]

In the last two days, when ever I go to save, it takes a really long time and then it crashes.

Looking at the std.err output, I have two lines that both read:

pm_is_portmapper_port_busy: bind failed, error = 10013

Any thought as to what may have changed to cause this?

Thanks, Dale

[Dale_Rosema]

I just found this:

pm_is_portmapper_port_busy: bind failed, error = 10013

What software do I need to disable?

Thanks, Dale

[Dale_Rosema]

In the std.out, I am getting the following message:

ERROR - G:\Engineering\PROE_DATA\A_A_Proengineer\config.pro, linenum 2 :  Keyword 'USE_8_PLOTTER_PINS' is not valid.

ERROR - G:\Engineering\PROE_DATA\A_A_Proengineer\config.pro, linenum 4 : Invalid value '1' for keyword 'POSTSCRIPT_LEVEL'.

ERROR - G:\Engineering\PROE_DATA\A_A_Proengineer\config.pro, linenum 7 :  Keyword 'CADAM_LINE_WEIGHTS' is not valid.

ERROR - G:\Engineering\PROE_DATA\A_A_Proengineer\config.pro, linenum 11:  Keyword 'SKETCHER_DEC_PLACES' is not valid.

Would any of this cause it and if so, how do I fix them.

Thanks, Dale

[dgschaefer]

The first should be USE_8_PLOTTER_PENS.

The others I'd comment out in your config (use ! for a comment line) or remove them, however I doubt they are your problem.

Have you read through the TPIs listed in that KB article?

[Dale_Rosema]

I am good at IT, but I am not an IT geru. What is this one asking me to try?

Thanks, Dale

[Dale_Rosema]

The last one deals with Pro/Toolkit license and I am not sure if we have this license and the error are not the ones listed.

Thanks, Dale

[MartinHanak]

Dale,

open Windows Task Manager window and activate Processes tab. Show processes of all users and look for portmapper.exe process (I am not sure about process name). Select process, press RMB and click Open File Location. Now you know where the file is located.

You can also run regedit and look for portmapper word to find another information.

MH

[Dale_Rosema]

Using the Windows Task Manager, I could not find prtmapper.exe under the Process tab. It still booted me out of WF5/Creo during a save.

[Dale_Rosema]

One is about removing this from a Window NT or 2000 workstation - so I don't think this one is applicable.

Thanks, Dale

[Dale_Rosema · Accepted solution]

Somehow the .idx file got deleted.

Once this file was restored from backup. WF5/Creo acted fine.

[Dale_Rosema]

I am having similar issues with crashes on every save that started yesterday afternoon, but the .idx file was not deleted this time.

Is there a way to recreate/redevelop this file from scratch. I am trying to figure out if it got corrupted somehow?

Thanks,

Dale

[MartinHanak]

Hi,

file named directoryname.idx can be deleted anytime. Its only purpose is to display family table instance names in Open dialog box. You can recreate the file using File > Manage Session > Update Index command.

MH

[Dale_Rosema]

Restored the .idx file from last Friday from a back up and we no longer crash.

Martin Hanak‌ - I couldn't recreate the .idx file because any time I tried to save, the software would crash.

I am going to save off the file that is working and recreate the index at the end of the day now that I can save.