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How to list all licenses under a customer's name

WilliamZhao
6-Contributor

How to list all licenses under a customer's name

Hello,

 

I want to know how to list all licenses under a customer's name, not only current used licenses but also historic license records.

 

There is a License Reports weblink at esupport website, I tried but not sure if can list all licenses or not.

https://www.ptc.com/support/license-management/report

 

Thanks.

 

1 ACCEPTED SOLUTION

Accepted Solutions

I don't understand why you didn't just get the report you are referring to. If you did you would have seen that it does in fact show every license that has ever been "owned" by the company. Ours goes back over 20 years.

View solution in original post

3 REPLIES 3

I don't understand why you didn't just get the report you are referring to. If you did you would have seen that it does in fact show every license that has ever been "owned" by the company. Ours goes back over 20 years.

KenFarley
20-Turquoise
(To:KenFarley)

One thing about this report, though. Definitely read the instructions they send with and/or in it about how to get the data to be properly included. I botched it up and nothing made sense the first time I got one. It has to import the data on its own, and then it puts all the number on the correct worksheets, calculates all the numbers properly, etc. Pretty nice, to be honest.

WilliamZhao
6-Contributor
(To:KenFarley)

Thanks for the response, the information you shared is a very good sample, it convinced my customer that they can get all license records via that weblink.

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