Community Tip - You can change your system assigned username to something more personal in your community settings. X
I need help!!!
Have you contacted your reseller? They are usually very helpful with instillation issues and may even be able to remotely fix anything that may be going on.
There is an academic support FAQ at Related Resources: FAQ - Usage procedures - PTC.com
And academic support at -
Good catch - I now see from his profile that its an academic license.