License Failure

[HumzaS]

My computer runs windows 10 64 bit and meets all of the specifications for Creo.

I have my product code, but everytime I run the setup wizard to generate the license it returns this:

A failure occured during license generation.

An unknown error occured requesting a license file be generated from ptc.com

[MartinHanak]

Hi,

see my answer in https://community.ptc.com/t5/PTC-Academic-Program-Questions/Creo-4-0-License-request-failed-for-feat... discussion.