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License error

ptc-4094148
1-Newbie

License error

I am using Creo Schematics Release 8.0 and Datecode8.0.0.0

We get license error  "7788@<license_server> unreachable".


7 REPLIES 7

 Hi,

 

Please provide a screenshot of the error you are experiencing.


@ptc-4094148 wrote:
I am using Creo Schematics Release 8.0 and Datecode8.0.0.0


Here are the errors that I faced
We get license error 7788@<license Server> unreachable

Hi,

ask your PTC reseller to resolve the problem.


Martin Hanák

Hi @ptc-4094148 

 

There can be multiple possible reasons for this e.g.

 

- Server Machine is down

- No communication between server and client

- Firewall/Anti Virus application

- License manager application is down.. 

 

It would be worth providing more details.

 

Thanks. 

BenLoosli
23-Emerald II
(To:ptc-4094148)

This is a public forum, please do not post information that could be used to hack into your system. Revealing the name of your license server does that. Format your request like this: "License error 7788@<license_server> unreachable".

 

Jaime_Lee
Community Manager
(To:BenLoosli)

Thank you @BenLoosli post edited on behalf of original poster.

@ptc-4094148

 

Did you manage to get the issue corrected?

 

Thanks. 

Hello @ptc-4094148 

 

If issue is not resolved yet, I encourage you to have a look at "Unreachable" status under License Summary while installing application, like Creo section of our Creo Installation troubelshooter tool.

 

You'll see the possible root causes and probable way to resolution for this "unreachable" kind of error when attempting to access license server. We encourage you to give feedback on this tool (especially if useless in your specific contexct), because we would like to mantiain it, and propose all possible solutions to a given issue upon installation attempt of Felxnet-based PTC Products (like Creo).

 

Regards,

 

Serge

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