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License management

jjustis1
3-Visitor
3-Visitor
‎Aug 01, 2018 05:22 PM
‎Aug 01, 2018 05:22 PM

License management

I have downloaded Creo 5 and get the following message when I try to access the License codes.

Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.
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gmarin1
5-Regular Member
5-Regular Member
(To:jjustis1)
‎Aug 02, 2018 05:31 AM
‎Aug 02, 2018 05:31 AM

Hello,

 

Please send me at gmarin@ptc.com or at wwlm@ptc.com your customer number or a Sales Order Number (SON) together with your request and I will help you in solving your request.

I need to enter in your account first to check who is the current online supervisor of the customer.

 

Thank you.

 

Regards,

 

Georgiana Marin

License Management Representative

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