Manual activation key error

[YL_4396329]

Hi,

I use the free version of PTC Creo Elements Direct Modeling Express, and fail on getting activation key for offline mode. When I try to submit a request for a key, I get:

"Fri May 21 03:59:42 EDT 2021

An error has occurred

Please save the source of this page (File:Save As...) and email to webmaster@ptc.com

Thank you for your help in resolving this matter.

PTC Webmasters"

It has been like that for a few days now. Any idea how to solve it?

[DZ_9942433]

Same result on my side. Also trying since yesterday to get manual activation working with exactly the same error message from Webserver.

regards

[JB_7297037]

Hi,

same problem and no solution available over the the weekend. The funny thing about it is that after some hours I can get new key but it doesn't accept it.

@ptc: Could you pls relsolve this matter as we need direct modeling urgently 🙂 Thank you.

[EY_8701337]

did you find a solution ?

[Jaime_Lee]

Hi, PTC is aware of the issue.   We apologize for the inconvenience. Please follow this thread we will update accordingly.

https://community.ptc.com/t5/System-Administration/Creo-Elements-Direct-Modeling-Express-Licensing-Issue/m-p/731091#M105