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Manual activation key error

YL_4396329
1-Newbie

Manual activation key error

Hi,

I use the free version of PTC Creo Elements Direct Modeling Express, and fail on getting activation key for offline mode. When I try to submit a request for a key, I get:

"Fri May 21 03:59:42 EDT 2021

An error has occurred

Please save the source of this page (File:Save As...) and email to webmaster@ptc.com

Thank you for your help in resolving this matter.

PTC Webmasters"

 

It has been like that for a few days now. Any idea how to solve it?

4 REPLIES 4

Same result on my side. Also trying since yesterday to get manual activation working with exactly the same error message from Webserver.

regards

Hi,

 

same problem and no solution available over the the weekend. The funny thing about it is that after some hours I can get new key but it doesn't accept it.

 

@ptc: Could you pls relsolve this matter as we need direct modeling urgently 🙂 Thank you.

 

 

 

 

did you find a solution ?

Jaime_Lee
Community Manager
(To:EY_8701337)

Hi, PTC is aware of the issue.   We apologize for the inconvenience. Please follow this thread we will update accordingly.

 

https://community.ptc.com/t5/System-Administration/Creo-Elements-Direct-Modeling-Express-Licensing-I...