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Moving A License Question

ptc-5695577
1-Newbie

Moving A License Question

I just built a new computer over the weekend and I tried to install my student version of ProE Wildfire 5.0 from the disc I got with the book. It said my license was already in use and I wasn't eligible to install it.


I had already uninstalled the program from my old computer before I tried installing it on the new one. Does anyone know how to move a license from one computer to another?

2 REPLIES 2
StephenW
23-Emerald II
(To:ptc-5695577)

Yes though the Creo software is intended for use on single a machine only, if your machine needs to be replaced it is possible to install and license the software on a new machine.

Please submit a Support Request and include:

  • The exact edition of the software you’re using
  • The order number if you purchased the software
  • The product code that you used to install the software the first time
  • The PTC HostID of your machines (this is your physical MAC address of the machine)

A new license file will be sent to you with instructions for installation.

Thanks for you help Stephen, I will fill out the Support Request today and hopefully be up and running soon.

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