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No access to the license server - CREO CAD Program

DG_10560620
2-Guest

No access to the license server - CREO CAD Program

Hello Team

 

The license server is down and how can i restart.  approx 7 person effected in my organization.

Please help 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi Martin

I am from technical team not the user. Let me cross check with user and dc team and back to you. Thank you

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5 REPLIES 5


@DG_10560620 wrote:

Hello Team

 

The license server is down and how can i restart.  approx 7 person effected in my organization.

Please help 

 

 


Hi,

login at license server and run ptcstatus.bat. Publish the output of this command.


Martin Hanák

What operating system is installed on license server?


Martin Hanák

Hi Martin,

Thank you for response. I have crossed check with DC cloud team and they informed there is no issue with license server.


@DG_10560620 wrote:

Hi Martin,

Thank you for response. I have crossed check with DC cloud team and they informed there is no issue with license server.


Hi,

unfortunately I do not understand the contents of creo1.png. I need to see output of ptcstatus.bat command launched on server.

Also ... can you ping server successfully ?


Martin Hanák

Hi Martin

I am from technical team not the user. Let me cross check with user and dc team and back to you. Thank you

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