No access to the license server - CREO CAD Program

[DG_10560620]

Hello Team

The license server is down and how can i restart.  approx 7 person effected in my organization.

Please help 

[MartinHanak]

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@DG_10560620 wrote:

Hello Team

The license server is down and how can i restart.  approx 7 person effected in my organization.

Please help 

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Hi,

login at license server and run ptcstatus.bat. Publish the output of this command.

[MartinHanak]

What operating system is installed on license server?

[DG_10560620]

Hi Martin,

Thank you for response. I have crossed check with DC cloud team and they informed there is no issue with license server.

[MartinHanak]

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@DG_10560620 wrote:

Hi Martin,

Thank you for response. I have crossed check with DC cloud team and they informed there is no issue with license server.

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Hi,

unfortunately I do not understand the contents of creo1.png. I need to see output of ptcstatus.bat command launched on server.

Also ... can you ping server successfully ?

[DG_10560620 · Accepted solution]

Hi Martin

I am from technical team not the user. Let me cross check with user and dc team and back to you. Thank you