Unfortunately, I don't even have a good handle on the terminology. The IT guy has moved on to bigger and greener pastures. He did spend a day or two trying different things.
I googled chipset drivers and found out that its basically the motherboard drivers. If the motherboard is older and you are installing a newer video card and you don't get the results you expect, you might look into the chipset drivers.
I wish I had better info.
This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.