PTC Control Center Issues

[BS_10758170]

One of our users is experiencing issue with PTC Control Center not updating Creo and not being able to be updated. When trying to perform a fresh install of the Control Center is says we can't overwrite the current install. Tried everything from an IT stand point except a fresh install of windows. Any one experience this? Screen grab added

[StephenW]

@BS_10758170 

Make sure you make a PTC tech support ticket for this. Hopefully something simple but since this stuff is relatively new, they need to see the issues!

Hope you get an answer, good luck.

[BS_10758170]

Im unable to make a ticket because our support is only Silver Tier, zzzzz. Thanks for the quick response though!

[anursingh]

Hi @BS_10758170,

Please create a technical support case by using the case logger - https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log 

If you need assistance please let us know. 

Regards,

Anurag  

[BS_10758170 · Accepted solution]

I opened a ticket for this issue and no resolution was ever found. 

Submitted logs and had multiple calls for it. We've had this happen between 4-5 different users and the only way we were able to resolve it was a fully fresh install of Windows.