PTC Control Center Issues
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PTC Control Center Issues
One of our users is experiencing issue with PTC Control Center not updating Creo and not being able to be updated. When trying to perform a fresh install of the Control Center is says we can't overwrite the current install. Tried everything from an IT stand point except a fresh install of windows. Any one experience this? Screen grab added
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I opened a ticket for this issue and no resolution was ever found.
Submitted logs and had multiple calls for it. We've had this happen between 4-5 different users and the only way we were able to resolve it was a fully fresh install of Windows.
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Make sure you make a PTC tech support ticket for this. Hopefully something simple but since this stuff is relatively new, they need to see the issues!
Hope you get an answer, good luck.
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Im unable to make a ticket because our support is only Silver Tier, zzzzz. Thanks for the quick response though!
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Hi @BS_10758170,
Please create a technical support case by using the case logger - https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log
If you need assistance please let us know.
Regards,
Anurag
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I opened a ticket for this issue and no resolution was ever found.
Submitted logs and had multiple calls for it. We've had this happen between 4-5 different users and the only way we were able to resolve it was a fully fresh install of Windows.
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