Problem Installating Creo 2.0

[ptc-4919983]

HI

I installed creo 2.0 a while ago, around a month later the program wouldn't open fully due to some license error.

I reinstalled it and the same thing has happened.

Can anyone help me>?

[MartinHanak]

Daniel,

show us the contents of C:\ProgramData\PTC\Licensing\sw_license_email_1786189.dat file and also the contents of parametric.psf file (search Creo 2 installation dir).

Martin Hanak

[ptc-4919983]

The Parametric .psf contents are here

[ptc-4919983]

The license file is here

Cheers

[MartinHanak]

Daniel,

it seems to me that both files are correct.

So let us return to your picture. First error messages tells us:

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C:\ProgramData\PTC\Licensing\sw_license_email_1786189.dat: (-9) Invalid host.

---

The hostid of this system does not match the hostid specified in the license file.

Please check MAC address of your network card ... it must be A4-BA-DB-FA-E5-67

To do the check, you can open DOS prompt window and run the following command

ipconfig /all

Martin Hanak

[ptc-4919983]

strange...

it saids...

for wireless Lan Adapter wi-Fi2

Physical Address : 24-77-03-DD-AB-5C

[MartinHanak]

Daniel,

if you have a notebook then you know that it has two network card - LAN and WiFi. If your notebook is not connected to LAN cable, then LAN network card is disconnected or disabled and Creo is not able to find it.

Try to connect LAN cable to your notebook, restart it and try to run Creo.

What Windows version do you use ?

Martin Hanak