Server Unavailable - Cannot select popup to continue

[Aaronm87]

I frequently disconnect and reconnect to our network when i bring my laptop into conference rooms for meetings. Creo often gets stuck with popups on top of popups (unsaved data warning, license lost, and Windchill server unavailable). I am forced to restart because I cannot select the "retry" option on the license lost dialog as its covered by another popup that can't be moved. Is there a way to get around this?

[MartinHanak]

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@Aaronm87 wrote:

I frequently disconnect and reconnect to our network when i bring my laptop into conference rooms for meetings. Creo often gets stuck with popups on top of popups (unsaved data warning, license lost, and Windchill server unavailable). I am forced to restart because I cannot select the "retry" option on the license lost dialog as its covered by another popup that can't be moved. Is there a way to get around this?

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Hi,

I'm afraid there is no solution. Simply end session and start it again in conference room.

Maybe license borrowing can be used in your situation.

[pausob]

ha! i know what you mean.  there is one keyboard sequence that might work to uncover the window you need to click into: ALT+SPACEBAR, then M, then any of the 4 arrow keys, then moving the mouse around will position the window on the current screen.  That's letter "M" for "move" window.  The trick is to start this sequence when the window that is covered or is off the screen is in focus; sometimes it takes switching to the windows task manager to be able to do that.

I use this trick to whenever I take my laptop to another room and my 2nd monitor is gone, but some of the windows are still on that (now non-visible) area of the desktop.

[LukaszMazur · Accepted solution]

You might also try right-clicking Windows taskbar and selecting "Show windows side by side". This will cause Windows to position all the open windows next to each other, so no window will be blocking another. Then you should be able to interact with proper window.

[nichols]

You have no idea how long I've been searching for this solution.  Literally years.  Dialog behind a dialog is so infuriating.  Your suggestion is so simple and IT WORKED!!!  Thank you so much!!!!!

[JS_9148545]

Thanks Lukas, your option working for me.

[devin_padron]

Lifesaver. Thank you.

[BD_3916600]

This is labeled as the "Accepted Solution".  This is a temporary workaround for a broken feature.  This needs to be fixed.  This has been a problem for at least 15 years.  For some reason the window that locks out other windows until it is interacted with is blocked by the locked out windows.  I'm not a software engineer, but this seems extremely easy to fix in a number of ways.  1. Make the window that we need to interact with the window in the front.  2. Make the multiple error windows appear side by side not all in the same position.  3. Any number of other solutions -  you are a 21 billion dollar company and an intern should be able to fix this.

[BD_3916600]

This has been a problem with Creo since it was introduced and was a problem with Pro/E before that.  Why do we still have to deal with this dozens of times a day every day?  It's pathetic.  I've been in so many meetings that were derailed while we try to get Creo to respond.