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The Setup crashes at 50% of the loading screen

ptc-4443844
1-Newbie

The Setup crashes at 50% of the loading screen

Hi everyone,

I have a severe problem installing the Creo Schools Edition.

Every time I start the Setup it crashes and only gives me the Windows message that ptc.exe doesn't work anymore.

It happens at around 55% of the loading bar on the very first screen, not during Installation or licencing.

I downloaded the Setup here from the official page. As I write this I am re-downloading it for the third time, with no hope

of solving the problem.

Any help or suggestions would be really appreciated.

System :

Windows 7 64Bit

Intel Core 2 Duo 2x3GHz 64Bit

Nvidia GTS 250 (Driver 280.26)

RAM 4GB

Java 6 Update27 (64Bit)

Java 6 Update30

Microsoft.NET Framework 4 Extended

If you need to know anything else, tell me!

Regards

Konrad Pieper

3 REPLIES 3

Hello!

Try to use "Contact Support" (PTC Academic Support Request Form), here:

http://www.ptc.com/go/academic-support

http://www.ptc.com/company/community/creo/

I am having the same problem with Creo 2 Student version, which keep on crashing on my windows 7 64bit pc, tried to contact support 2 times in a month but still havent got any responce.

Dale_Rosema
23-Emerald III
(To:SOLIDTECH)

Is there someone in a the school's IT department that is familiar with the set-up?

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