Unable to open STP files

LA_8721066 · ‎Dec 18, 2023

I am using Creo Parametric Release 6.0 and Datecode6.0.6.0

See pictures and log when importing an STP file. We have already updated grpahics drivers to latest release

Here are the errors that I faced
-------------------------------------------------
The trace creation timestamp is: Fri Dec 15 10:02:35 23
The executable build timestamp is: Thu Feb 04 00:03:18 21
The datecode is: 2020354
The pro machine type is: x86e_win64
The process ID is: 11188
The traceback type is : CRASH
The logger exit status is: 00003
The Trail is: trail.txt.51
The release is: 6.0
The product version is: 6.0.6.0
The product title is: Creo Parametric
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 11100.

Main Thread 11100
=====================
0x00007FF68C074086 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a180b90, 0x1a188248, 0x0, 0x0 )
0x00007FF6880845A4 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x5d0cd1a8, 0x0, 0x1a188248, 0xffffffff )
0x00007FF68BEFFD96 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0x7, 0x8911cd20, 0x0 )
0x00007FF68BF02C34 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a187950, 0x7, 0x1a188248, 0x64 )
0x00007FF68BF02720 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a187950, 0x1a187760, 0x1a18f1a8, 0x0 )
0x00007FF68BEC9D19 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0xffffffff, 0x0, 0x0 )
0x00007FF68BEFFB97 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0x7, 0x8911cd20, 0x0 )
0x00007FF68BF02C34 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a18e3f0, 0x7, 0x1a18ece8, 0x0 )
0x00007FF68BF02720 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a18e3f0, 0x1a18e200, 0x1a195c48, 0x0 )
0x00007FF68BEC9D19 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0xffffffff, 0x0, 0x0 )
0x00007FF68BEFFB97 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0x7, 0x8911cd20, 0x0 )
0x00007FF68BF02C34 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a194e90, 0x7, 0x1a195788, 0x0 )
0x00007FF68BF02720 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a194e90, 0x1a194ca0, 0x1a19c6e8, 0x0 )
0x00007FF68BEC9D19 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0xffffffff, 0x0, 0x0 )
0x00007FF68BEFFB97 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0x7, 0x8911cd20, 0x0 )
0x00007FF68BF02C34 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a19b930, 0x7, 0x1a19c228, 0x0 )
0x00007FF68BF02720 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a19b930, 0x1a19b740, 0x1a1a3188, 0x0 )
0x00007FF68BEC9D19 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0xffffffff, 0x0, 0x0 )
0x00007FF68BEFFB97 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0x7, 0x8911cd20, 0x0 )
0x00007FF68BF02C34 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a1a23d0, 0x7, 0x1a1a2cc8, 0x0 )
0x00007FF68BF02720 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a1a23d0, 0x1a1a21e0, 0x1a1a9c28, 0x0 )
0x00007FF68BEC9D19 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0xffffffff, 0x0, 0x0 )
0x00007FF68BEFFB97 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0x7, 0x8911cd20, 0x0 )
0x00007FF68BF02C34 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a1a8e70, 0x7, 0x1a1a9768, 0x0 )
0x00007FF68BF02720 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a1a8e70, 0x1a1a8c80, 0x1a1ab880, 0x0 )
0x00007FF68BEC9D19 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1, 0xffffffff, 0x0, 0x0 )
0x00007FF68BEFFB97 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a1ae200, 0x7, 0x8911cd20, 0x0 )
0x00007FF68912172C NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0x1a1ae200, 0x46979968, 0x3e77ec88 )
0x00007FF6891E0608 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x46979968, 0x1, 0x21b, 0x0 )
0x00007FF6890A400A NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0x2, 0x1, 0x1 )
0x00007FF6890A4FE6 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1, 0xffffffff, 0x1a1adb7c, 0x2 )
0x00007FF68908F3E3 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x35a75844, 0x35a75434, 0x0, 0x84b37a20 )
0x00007FF68909069B NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x35a75428, 0x0, 0x0, 0x1a1aed30 )
0x00007FF68909010F NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0x0, 0x800004, 0x0 )
0x00007FF684B14141 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x800004, 0x62cbbfc0, 0x62cbbe98, 0x360b9638 )
0x00007FFD62C47937 NULL (NULL:0) (libui_sh:0x00007FFD629D0000) ( 0x1, 0x203b51, 0x35a99050, 0x800004 )
0x00007FFD62B47DEA NULL (NULL:0) (libui_sh:0x00007FFD629D0000) ( 0x360e5418, 0x0, 0x800004, 0x8a60bede )
0x00007FF689E0037A NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a1aef80, 0x0, 0x0, 0x35ddccd8 )
0x00007FF689DFB329 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1a1af240, 0x1a1af290, 0x35ddcc90, 0xffffffff )
0x00007FF68A602272 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0x35ddcc90, 0x35ddccd8, 0x0 )
0x00007FF68A60299E NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x0, 0x0, 0x24, 0x0 )
0x00007FF68A60DE57 NULL (NULL:0) (xtop:0x00007FF683C80000) ( 0x1, 0xffffffff, 0x1a1af530, 0x8fb420a8 )
0x00007FF68A607674 NULL (NULL:0) (xtop:0x00007FF683

MartinHanak · ‎Dec 19, 2023

Hi,

upload STP file if it is possible (pack it into zip file).

Do simple test:

add graphics win32_gdi option at the end of config.pro file temporarily
start Creo and import STP file

Martin Hanák

joe_morton · ‎Jan 31, 2024

Most likely there is something corrupted in the STP file.

One workaround that sometimes helps is to open the STP file in another CAD package, then re-save it. Creo tends to be very unforgiving for bad geometry, but sometimes other CAD packages can accept less than ideal geometry.

Your best bet though is to get a new STP file from the creator, and if that still doesn't work, try another neutral file format.