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Windows 11 / annotation freeze

teoadams
2-Guest

Windows 11 / annotation freeze

No problem running direct modeling 19 M010 and 20.0 under windows 11 on HP XW9400 32GB RAM / NVIDIA QUADRO 600 (windows seven upgraded to windows 10 upgraded to windows 11).

Suddendly yesterday (none system update only daily virus definition) annotation stopped working: on 3d modeling side everything is normal but when I activate the annotation module the software freezes. This occurs in Direct Modeling 19 M010 and 20.0 and in Direct Access 19 and 20.0 while Direct Drafting (me10) has no problem.

I already tried to change video card (QUADRO K2200 and RADEON HD6570 normally working on my other XW9400 with windows 10) and the problem is the same.

It seems like something has changed in windows 11 graphics management.... any suggestion?

Thanks

2 REPLIES 2

My guess is that a file got corrupted when saving persistent settings.  These can be found under users\username\AppData\roaming\ptc\creo elmements direct modeling (version number).  Look for that annotation subdirectory.  Move it to a different location to back it up.  Then try starting annotation.

 

This is not uncommon, so I back my persistent data up.

Creo Element\Direct Modeling 20.6.0.0.0

HI Thomas just tried your solution both in modeling and 3D access but this one seems not to be the right one for my problem: I've tried to move the annotation subdirectory and then start modeling and I've tried to replace it from one working machine (windows 10) but annotation is always freezing...

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