cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Your Friends List is a way to easily have access to the community members that you interact with the most! X

Yet another licensing issue...

TomD.inPDX
17-Peridot

Yet another licensing issue...

Let's see if you guys are better than the PTC Support...

 

I put in a support request Monday morning for help moving my license.

It is now well into the afternoon of Thursday.

I receive the new license files this morning.

 

I go to the reconfigure.exe file and I drag the license into the field and it request to log in to PTC.

I enter what I know is valid login information and the reconfigure application issues the error:

"PTC Installation Assistant has stopped working"

And upon selecting "close program", the reconfigure dialog disappear.

 

Back story; I need to send my Lenovo P70 in for service.

I installed an old harddrive in a replacement Dell M6600 meaning that Creo 2 and Creo 3 are already installed.

It just needs the license updated.

 

THIS SHOULDN"T TAKE 4 DAYS AND COUNTING!

1 ACCEPTED SOLUTION

Accepted Solutions

Spoiler
 

Service 1; community 0

 

 

The support technician manually corrected a few things that may have contributed.

Ethernet priority being one.  Manual update of the license.dat file was two.

View solution in original post

2 REPLIES 2

Spoiler
 

Service 1; community 0

 

 

The support technician manually corrected a few things that may have contributed.

Ethernet priority being one.  Manual update of the license.dat file was two.

...and the system became unstable! 

 

Ouch!

Top Tags