creo mechanica fails with license to run the engine is not available

[homerosaldana]

Creo 4 mechanica, fails to run with an error "The license to run engine is not available" even though they have a license.

[BenLoosli]

Do you have these lines in your license file?

#MECSTRUCENG_STSIM        2     Pro/MECHANICA STRUCTURE ENGINE           Creo 4.0 Flt Lic perm
#MECSTRUCUI_STSIM         2     Pro/MECHANICA STRUCTURE UI               Creo 4.0 Flt Lic perm 
#MECTHERMENG_TH           1     Pro/MECHANICA THERMAL ENGINE             Creo 4.0 Flt Lic perm
#MECTHERMUI_TH            1     Pro/MECHANICA THERMAL UI                 Creo 4.0 Flt Lic perm

[KenFarley]

We just re-did our licensing for Creo 4 and a lot of things changed, in particular the Simulate entries. The latest license file I got from PTC had the following lines (omitting the "Contract" column)

#MECBASICENG_License     1    Creo Simulation Basic ENG (formerly Pro/  Creo 4.0 Flt Lic  29-oct-2018
#MECBASICUI_License      1    Creo Simulation Basic UI (formerly Pro/M  Creo 4.0 Flt Lic  29-oct-2018

This stuff is never fun.

[homerosaldana]

Yes, the license file did have the mecbasic entries

[MartinHanak]

Hello,

please cross-check entries with the contents of license file.

[homerosaldana]

I did and it they were the same.

Strangest thing:  User who reported this said it was working fine the following day.  Not sure what changed; reboot, hung license maybe.

-hs

[MartinHanak]

Hi,

next time please run ptcstatus.bat to see whether Simulate license is free. If it is in use without reason, then restart license manager to free it.

[MartinHanak]

Hello,

check the contents of feature.dat file. See attached document.