license request failed for Elements/Direct 18.0 on Win7

[HajimeMatsuda]

Helpful colleague,

"Connected to the License Server ' xxxx (localhost or host name)' ,

There is no license available for the application."

I've license request failed for Creo Elements/Direct 18.0 on

WIndows7 (32bit) as above.

I was wondering if you could give me a few tips.

Can I ask your advice on something?

Regards,

Hajime Mazda

[VladimirN]

What kind of options for licensing specified in the license file?

[HajimeMatsuda]

Thanx Vlad,

The license option is Elements/Direct Modeling.

Is this right?

regards,

[VladimirN]

Please attach a file to the message "ptclmgrd.log" (this log is intended for debug purposes only.), which is located in the folder: "C:\Flexlm\licensing". Also, run the file "ptcstatus.bat" from the folder "C:\Flexlm\bin" and show a printscreen of program window.

[HajimeMatsuda]

Thanks a lot.

I don't get license yet...

Btw, I don't use Flexlm server for Elements/Direct modeling license,

using Elements/Direct License server 18.0 F000.

I confirmed my environment.

- windows service started "Creo Elements/Direct License Server"

- Firewall opened "17171" port or "MEIs32.exe" command.

regards,

[VladimirN]

Well, if you have an active (paid) maintenance, then try to create a new "Case" with a description of the problem here: http://www.ptc.com/appserver/cs/case/case_logger.jsp

[HajimeMatsuda]

Yes

I have opened case to technical support already.

Best wishes for a happy new year!!

[hkramer]

Correct - contacting TS with the information is the best to do here.

I'm assuming that the license server may not listed the Update Password for version 18.0 yet.