managing site information

[Dom_CHENTRE]

Hi,

I wanted to reconfigure my licence and see that site address is still an old one, even if company address have been changed.

Is it possible on PTC.Com account managing to change address of the only site of my company (and where) ?

Thanks,

[MartinHanak]

Hi,

go to https://support.ptc.com/appserver/cs/portal/ and use some of following links (unfortunately I do not know which one is the right one).

Update Contact Information

Update Address Information

Update Hardware Information

MH

[Dom_CHENTRE]

Thank-you,

I've tried all of this but nowhere to update or add site address.

Contact and address are correctly updated but licenses are still associated with an site that doesn't exist anymore.

So, I can work and my license are working...

[BenLoosli · Accepted solution]

Call them for best results.