when opening where you modal is just black

[SJ_12915185]

[SJ_12915185]

i dont know how to fix this please help

[StephenW]

Has it worked before? Or are you just trying it for the first time? What graphics card are you using?

Normally, issues like this are related to graphics cards and/or their drivers.

If you have a config.pro, add the following line:

graphics win32_gdi

You can do this using a plain text editor.

Restart Creo and test. If you can see your model, then your problem is graphics card related.

Edit the config.pro again and remove the line you added.

Update your graphics card drivers, you may have to try different drivers.

Between each driver upgrade, restart your computer.

[SJ_12915185]

it has worked before, i have redownloaded it today because i thought at first that it was an issue with the instillation but that didn't fix it.

I'm using an rtx 4070 super.

ill try that code when I'm back at my computer thanks.

also my drivers are up to date.

[KenFarley]

Previous discussions of exact same problem.

https://community.ptc.com/t5/System-Administration/Black-screen-in-Creo-Parametric-Educational-Edition/m-p/956159 

https://community.ptc.com/t5/System-Administration/when-I-open-the-program-I-just-see-a-black-screen/m-p/985376 

You can search for such things using the magnifying glass icon in the upper right corner or on your search engine of choice.

[BenLoosli]

What version of Creo? Creo 11 messed up one of our user's computers and all he saw was the black screen. Went into Creo options and played with the anti-aliasing settings.

[SJ_12915185]

its creo 11

[BenLoosli · Accepted solution]

The latest drivers are not always the best.

Try some of these CS articles for a solution:

Article - CS417033 - Graphics Window does not display any geometry or drawing in Creo Parametric 11

Article - CS402384 - In Creo Parametric 11.0, the default value of some config.pro options has changed

[RandyJones]

Also checkout this thread:

https://community.ptc.com/t5/System-Administration/Background-color-not-changing/m-p/1001742

[SJ_12915185]

thanks