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Connection between PTC Integrity and IBM Rational Products

vurban
1-Visitor
1-Visitor
‎May 10, 2016 02:21 AM
‎May 10, 2016 02:21 AM

Connection between PTC Integrity and IBM Rational Products

Is it possible to connect PTC Integrity with IBM Rational Products like Rhapsody, Change or Synergy?

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6 REPLIES 6
KaelLizak
16-Pearl
16-Pearl
(To:vurban)
‎May 11, 2016 10:13 AM
‎May 11, 2016 10:13 AM

Hello Vanessa Urban‌,

It's possible, and there are implementations that have been done by our Global Services team.  Please contact your Account Manager to discuss this with them.

Regard,

Kael


Kind Regards,
Kael Lizak

Senior Technical Support Engineer
PTC Integrity Lifecycle Manager
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ankesh
3-Newcomer
3-Newcomer
(To:KaelLizak)
‎Nov 16, 2018 03:43 PM
‎Nov 16, 2018 03:43 PM

Hi Team,

Earlier I was using an ImsIntegration profile(.sbs file) for importing requirements in rhapsody. Till IMS version 11.0 the integration worked well. But recently we upgraded or client and IMS server to 11.2 version. Since then the integration fails. Need your help with this. Please find the error message below:

 

IMS PSS Requirement Synchronization: Version 2016-04-18

Command execution on IMS server failed! com.mks.api.response.CommandException: mks.frame.app.ui.ViewException

finished.

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awalsh
17-Peridot
17-Peridot
(To:ankesh)
‎Nov 19, 2018 10:53 AM
‎Nov 19, 2018 10:53 AM

Do you know the Integrity command that is being run here, and which version of the Integrity API is being used?

Were there any errors in the Integrity logs?
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ankesh
3-Newcomer
3-Newcomer
(To:awalsh)
‎Nov 19, 2018 10:56 AM
‎Nov 19, 2018 10:56 AM

Here is the log when I try to export the document from IMS: (I am getting similar error)

 

11/19/18 4:50 PM -- [Gateway-App] GATEWAY(0): Executing "export" command
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): Initiating new MKS Gateway Session ...
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): MKS Gateway session established with Integrity Server [ims-ca:7002] for user "uia73038"
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): Loading remote parser configurations
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): Loading local parser configurations
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): No local configuration file was found, skipped loading of local configuration data.
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): Using export configuration "IMS Word Exporter -- Requirements Document"
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): Using gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): Value for "ensureLineBeforeAndAfterTable" property in export configuration is set to true
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): Existing value for mks.ensureLineBeforeTable null
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): New value for mks.ensureLineBeforeTable true
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): Retrieving MKS Gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:50 PM -- [Gateway-App] ERROR(10): Skipping remote configuration due to error: XML not recognized as a Mapping Configuration
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): (configuration retrieved from com.mks.gateway.mapper.config.RemoteLoader)
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.DOCUMENT [internalID:741469, externalID:741469]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741480, externalID:__MKSID__741480]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741482, externalID:__MKSID__741482]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741484, externalID:__MKSID__741484]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741486, externalID:__MKSID__741486]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741488, externalID:__MKSID__741488]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741490, externalID:__MKSID__741490]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741518, externalID:__MKSID__741518]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741492, externalID:__MKSID__741492]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741494, externalID:__MKSID__741494]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741496, externalID:__MKSID__741496]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741498, externalID:__MKSID__741498]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741500, externalID:__MKSID__741500]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741502, externalID:__MKSID__741502]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741531, externalID:__MKSID__741531]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741533, externalID:__MKSID__741533]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741535, externalID:__MKSID__741535]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741504, externalID:__MKSID__741504]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741506, externalID:__MKSID__741506]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741508, externalID:__MKSID__741508]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741510, externalID:__MKSID__741510]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741512, externalID:__MKSID__741512]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741514, externalID:__MKSID__741514]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741516, externalID:__MKSID__741516]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741520, externalID:__MKSID__741520]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741539, externalID:__MKSID__741539]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741541, externalID:__MKSID__741541]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741543, externalID:__MKSID__741543]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741545, externalID:__MKSID__741545]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741547, externalID:__MKSID__741547]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741549, externalID:__MKSID__741549]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741553, externalID:__MKSID__741553]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741555, externalID:__MKSID__741555]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741557, externalID:__MKSID__741557]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741559, externalID:__MKSID__741559]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741522, externalID:__MKSID__741522]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741526, externalID:__MKSID__741526]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:754742, externalID:__MKSID__754742]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:754746, externalID:__MKSID__754746]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:754744, externalID:__MKSID__754744]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:754748, externalID:__MKSID__754748]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741524, externalID:__MKSID__741524]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741528, externalID:__MKSID__741528]
11/19/18 4:50 PM -- [Gateway-App] STATUS(0): Retrieved SDC_SystemDesignDescription: Integrity ID 741469
11/19/18 4:50 PM -- [Gateway-App] STATUS(0):     Number of retrieved items: 43
11/19/18 4:50 PM -- [Gateway-App] STATUS(0):     Number of skipped items: 0
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(0): Executing "export" command
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(5): Initiating new MKS Gateway Session ...
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(5): MKS Gateway session established with Integrity Server [ims-ca:7002] for user "uia73038"
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): Loading remote parser configurations
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): Loading local parser configurations
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): No local configuration file was found, skipped loading of local configuration data.
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(5): Using export configuration "IMS Word Exporter -- Requirements Document"
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(5): Using gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): Value for "ensureLineBeforeAndAfterTable" property in export configuration is set to true
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): Existing value for mks.ensureLineBeforeTable null
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): New value for mks.ensureLineBeforeTable true
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): Retrieving MKS Gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:51 PM -- [Gateway-App] ERROR(10): Skipping remote configuration due to error: XML not recognized as a Mapping Configuration
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): (configuration retrieved from com.mks.gateway.mapper.config.RemoteLoader)
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.DOCUMENT [internalID:742149, externalID:742149] [Error: mks.frame.app.ui.ViewException]
11/19/18 4:51 PM -- [Gateway-App] STATUS(0): Retrieved null: Integrity ID 742149
11/19/18 4:51 PM -- [Gateway-App] STATUS(0):     Number of retrieved items: 1
11/19/18 4:51 PM -- [Gateway-App] STATUS(0):     Number of skipped items: 0
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(0): Executing "export" command
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(5): Initiating new MKS Gateway Session ...
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(5): MKS Gateway session established with Integrity Server [ims-ca:7002] for user "uia73038"
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): Loading remote parser configurations
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): Loading local parser configurations
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): No local configuration file was found, skipped loading of local configuration data.
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(5): Using export configuration "IMS Word Exporter -- Requirements Document"
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(5): Using gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): Value for "ensureLineBeforeAndAfterTable" property in export configuration is set to true
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): Existing value for mks.ensureLineBeforeTable null
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): New value for mks.ensureLineBeforeTable true
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): Retrieving MKS Gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:54 PM -- [Gateway-App] ERROR(10): Skipping remote configuration due to error: XML not recognized as a Mapping Configuration
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): (configuration retrieved from com.mks.gateway.mapper.config.RemoteLoader)
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.DOCUMENT [internalID:742149, externalID:742149] [Error: mks.frame.app.ui.ViewException]
11/19/18 4:54 PM -- [Gateway-App] STATUS(0): Retrieved null: Integrity ID 742149
11/19/18 4:54 PM -- [Gateway-App] STATUS(0):     Number of retrieved items: 1
11/19/18 4:54 PM -- [Gateway-App] STATUS(0):     Number of skipped items: 0

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awalsh
17-Peridot
17-Peridot
(To:ankesh)
‎Nov 19, 2018 03:28 PM
‎Nov 19, 2018 03:28 PM

Thanks. I haven't been able to find anything with this exact error. I was going to suggest opening a support ticket, but I see you've already done that.


One thing that will be helpful is to get IntegrityClient DEBUG and API logging as well as DEBUG logging for Gateway. See KCS articles: 

https://www.ptc.com/en/support/article?n=CS129164

https://www.ptc.com/en/support/article?n=CS147393

 

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NilsN
7-Bedrock
7-Bedrock
(To:vurban)
‎Jan 22, 2019 09:28 AM
‎Jan 22, 2019 09:28 AM

So do the possibilities also include connection to IBM ClearQuest? Or to what requirements should another software tool have in order for it to integrate with Integrity?

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