Solved: Empty group after migration

Omnia1990 · ‎Jul 18, 2019

I have faced a strange issue.
I'm trying to migrate a Group from Workflow and Document between staging and production server with users inside and after migration wizard has done its work Group remains empty.
Is there any possibility to make it done without unlocking production server.

awalsh · ‎Jul 18, 2019

What kind of group are you trying to migrate? A Dynamic Group or a static Group?

For static Groups, the group membership is not stored in Workflows and Documents, but in the realm - MKS Domain or LDAP. Because of this, you cannot migrate the group membership using Admin Staging.

MKS Domain users and groups can be edited on your Production server when it is locked.

For a Dynamic Group, these should be migrated correctly. Group membership is by project, so make sure that the projects are also migrated with the dynamic group. If you are still getting the empty group, I suggest opening a new case with PTC Support to investigate.

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awalsh · ‎Jul 18, 2019

What kind of group are you trying to migrate? A Dynamic Group or a static Group?

For static Groups, the group membership is not stored in Workflows and Documents, but in the realm - MKS Domain or LDAP. Because of this, you cannot migrate the group membership using Admin Staging.

MKS Domain users and groups can be edited on your Production server when it is locked.

For a Dynamic Group, these should be migrated correctly. Group membership is by project, so make sure that the projects are also migrated with the dynamic group. If you are still getting the empty group, I suggest opening a new case with PTC Support to investigate.

Omnia1990 · ‎Jul 23, 2019

Thank you for the answer.