MKS ACTIVATION I fail to activate MKS product

[RB_7215907]

I fail to activate MKS product

[KartikOak]

Hi Roni,

               Please file a case with PTC Technical Support, providing the necessary details of your deployment.

Thanks

Kartik

[RB_7215907]

Hi Kartik

,

I can't open case

Roni

[vnamboodheri]

Hello RB_7215907,

Thank you for using PTC Community!
As we check your web account, its mapped with Siemens Industry Software LTD. It looks like your company does not have an active global support agreement. So you are unable to open a case.


Please check within your organization if you'll have an active support agreement and SCN(Service contract No.) with PTC. If so, please open a web account case to update your account with the correct/active SCN details. After this you should have access to open support cases.
 

PTC support phone contact info for Israel:


Hope this helps.

Regards,
Vivek N
Community Moderation Team.

[RB_7215907]

Dear Vivek

I don’t ask for support ( fix bug or something) , my request to use developer license

Regards , Roni

[vnamboodheri]

Hello RB_7215907,

In that case, please try using the My PTC Assistant and check if you have access to this case logger.
If Yes, then select option "License management" and submit your ticket.

Hope this helps.

Regards,

Community Moderation Team.


 

[RB_7215907]

Hi

Zee help me activation issue

Regards

Roni