MKS124814 Cannot show view information IMUserCache terminated. Please try again

[VD_10646776]

when I try to open any OP or item, I am getting error "MKS124814: Cannot show view information: IMUserCache terminated. Please try again". Please let me know how to fix this issue,

[StephenW]

I searched the community and found several possibilities.

https://community.ptc.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=MKS124814

You may also want to search the knowledge base.

[VD_10646776]

No, this solution did not work. Problem still exist.