PTC On-Demand System Scan for Windchill RV&S (formerly Integrity Lifecycle Manager)

[NicolasProtiere]

Did you know?

The On-Demand System Scan is available to all customers with a valid subscription or maintenance contract and allows administrators to manually check for stability, performance, and security recommendations related to their PTC Windchill RV&S (formerly Integrity Lifecycle Manager) installation.

Simply upload an Integrity Support Package to be scanned and receive recommended actions for any known issues or improvements that are detected.

Note that you can check all the available detections here: the page list all the checks that are executed when you submit a Support Package to the On-Demand System Scan. We have more than 130 detections available today!

Do not hesitate to write any comment to this post, we’d love to hear your feedback!

You can find out more about PTC’s Proactive Support Services by visiting the FAQ page.

[BL_9674211]

I am wondering if it is just could cover time-series database performance - Influx database Or could watch the performance for a meta-data database like Postgres or MS-SQL?  GarageBand Download

[JasonHall]

Hello, sorry for the delay with responding to this.

I believe your question is related to the Thingworx product. Unfortunately we do not yet support Thingworx in the On Demand System Scan. Currently we only support Windchill and the product formerly known as Integrity Lifecycle Manager.

If you have further questions related to monitoring the stability of the Thingworx product, please do not hesitate to open a support case to discuss with our engineers. Thank you.