After Installation of ThingWorx not able to login

[RB_10191565]

Hello ,

I have installed ThingWorx but not able to login into it I am getting following error in the logs:

2022-01-27 03:02:46.288+0000 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ???] [S: ] [P: ] [T: http-nio-80-exec-1] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password
2022-01-27 03:02:46.289+0000 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ???] [S: ] [P: ] [T: http-nio-80-exec-1] Authentication failed: Please make sure the credentials are correct.

Thanks

Rohan

[bchaudhary · Accepted solution]

Hello @RB_10191565 

The issue seems like that something went wrong with installation and it is not taking password from the platform.settings. You can try running the following the query in pgadmin if you are using Postgres as db:

UPDATE user_model SET "passwordHash" = '100000:ecbad5a6dc172f92cddd4743e6b4877724e0c675e6e2fc1c780ab62a2350f115acdbd3c6c582afd297a4c77fb5420520e3f36c2c5e12dbfc5fc9c4f3fc2d616d:6fd6785de35b500fb633ab13be4207dead6c26f922b32610c135f446fea2d4abbce57be9058457cddd4e3944fcf42b804c29dc8939a3c29ca6ac64001d0a982c' WHERE name = 'Administrator';

After this query the Credentials will be:
username: Administrator
password: admin

Kindly try and let me know if this doesn't works for you.

Regards

Bhawna