After Restart the Thing, updating the thing properties

[vi1]

Hi,

We are observing below issue frequently in Thingworx.

1. Data is not updating to Remote thing properties. After restart thing, updating the data to properties.

We are using .Net SDK(Edge) to get the sensors data into Thingworx. Data is getting into edge correctly but not updating to Remote thing.

Any one have idea what is the reason data is not updating to Thing properties. After restart thing, updating the data correctly.

Thanks You.

Regards,

Latha

[raluca_edu]

Hi,

Don't know what is happening, could you attach logs from SDK, Thingworx and Tomcat?

Also is there any reason that the connection with the Edge to be broken (e.g. loss of internet?)

Thanks,

Raluca Edu

[Rick-Stanley]

The authoritative value for properties of Remote Things is maintained by your .Net code. When remote Thing properties are bound to Things on the ThingWorx Foundation server, your .Net code must handle what is done when their is a difference between the property value on the server, and the property value in your .Net code.

This documentation explains in more detail:

http://support.ptc.com/help/edge_sdk_dotnet/r5.8.0/en/#page/dotnet_sdk%2Fc_dotnet_sdk_propagate_values_to_edge_devices.html%23wwID0EHJIM

[vi1]

Hi,

Thank you for information.

We did not observe any error logs in Thingworx and Edge SDK. Its observed for few properties of Same Remote Thing. If we get any communication error(Internet disconnect issue), it should happened for all the properties of remote thing.

I have raised support ticket on this issue.

Regards,

Latha