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Blank Screen after login on FormLogin page in Thingworx 9

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Amethyst

Blank Screen after login on FormLogin page in Thingworx 9

Blank screen is coming after login with Thingworx user on Form Login page of my organization

 

My user is part of user group and user group is a member of Organization

 

Home mashup of organization is already assigned with landing mashup and that mashup is being given the required permissions,

Application log is showing error Entity Not Found : [PlatformSubsystem] but platform subsystem is present in my Thingworx 9 environment

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: Blank Screen after login on FormLogin page in Thingworx 9

 

Hi @ranjank 

 

The error  Entity Not Found : [PlatformSubsystem]  indicates that your user has not visibility permission on PlatformSubsystem.

You will need to add the visibility permission to your organization on PlatformSubsystem.

See also  https://www.ptc.com/en/support/article/CS227181

 

Hope this helps

Christophe

 

View solution in original post

1 REPLY 1
Highlighted

Re: Blank Screen after login on FormLogin page in Thingworx 9

 

Hi @ranjank 

 

The error  Entity Not Found : [PlatformSubsystem]  indicates that your user has not visibility permission on PlatformSubsystem.

You will need to add the visibility permission to your organization on PlatformSubsystem.

See also  https://www.ptc.com/en/support/article/CS227181

 

Hope this helps

Christophe

 

View solution in original post

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