Can't Delete an Entity in thingworx, shows an Error

[pshashipreetham]

When ever I try to delete an Entity in TWX, it shows an error message:

but if I delete from VM(where TWX is installed), can delete successfully.
Thingworx version: 9.3
@slangley @PaiChung 

Thanks,
Shashi.

[PaiChung]

This is a rather strange error, you are logged in as the same person both times?

[pshashipreetham]

Hi @PaiChung ,

Yes I am logged in as same person both the times.

Thanks,
Shashi.

[Jimwang]

@pshashipreetham，make sure you are connecting to the same Thingworx server? What is the error message in Thingworx's application log and error log? You may get more trace information by enabling trace logging refer to https://www.ptc.com/en/support/article/cs227712

[knagata]

Hi, I have verified similar issue before. In that case, the request to delete an Entity is unable to be reach ThingWorx Platform given the current network configuration. Since that the delete can be performed from VM, I think that it is due a network communcation issue in your environment. Please verfiy the network communication in your system (i.g. FireWall, Virus Soft,)
Also there is the article below:

https://www.ptc.com/en/support/article/CS313233

[pshashipreetham]

Hi @knagata ,

Not able to find the article:

Thanks,
Shashi.

[slangley]

Hi @pshashipreetham 

I updated the link in @knagata's post and it appears to be working now.

Regards.

--Sharon

[pshashipreetham · Accepted solution]

Thank @slangley , for the Article, this issue is fixed. Attaching modified web.xml file in the post for Thingworx 9.0+. 

hope this helps some Thingworx Developers facing same issue.

Thanks,
Shashi.

[pshashipreetham]

@PaiChung , @knagata ..

Only able to delete the entities if I logged in as Administrator in localhost:8080/Thingworx, then only the entities are getting deleted, if not those are not getting delete. Is there any changes need to be done in the web.xml ?

@slangley @VladimirN ..

Thanks,
Shashi.

[PaiChung]

If it only works as Administrator and not as other users, then likely you have some permission issues.

the Script/Application log should be showing you the permission errors.

[pshashipreetham]

Hi @PaiChung ,

Thanks for the reply, issue is fixed, DELETE was missing from the web.xml. Attached the web.xml in the solution post.
 
Thanks,
Shashi.