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I just start working with thingworx and I can't install the foundation. It got this message and I got no idea where the install log file is. I want to know where log file is and solve this issue.
If any information needed to be provided, please.
With Respect
William
Solved! Go to Solution.
@CS_9755001, check the logs at location.
Run the installer in debug mode check for error.
This issue can be possible because of invalid java path or try runing with admin permission.
Regards
Ankur
@CS_9755001, check the logs at location.
Run the installer in debug mode check for error.
This issue can be possible because of invalid java path or try runing with admin permission.
Regards
Ankur
Hello @CS_9755001
If the previous response answered your question, please mark it as the Accepted Solution for the benefit of others with the same question. If you still have issues, please let us know.
Thanks
I still cannot get all of the installer log but I found some of the logs in the appdata which I think might be useful, can you inspect them for me please?
Hi @CS_9755001 ,
Do not click on the error ok which prompt up because it will rollback the installation and delete all log folder .
Send the srderr.log
"C:\Program Files (x86)\ThingWorxFoundationH2Trial\tomcat\current\logs\thingworx-foundation-stderr.2020-12-16.log
It is also possible some reference already exist so try installing after deleting all folder regarding to old install.
Thank you for supporting.
Yes I didn't press the OK button when error occur but still... the rollback operation still executed out of my control to stop it.
I got some srderr log and some neighbor files, please help me checking these file.
With Respect
William