cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

Highlighted
Pearl

Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

Hi,

I have mashup which uses Collection widget to display multiple inner mashups.  I just found the page cannot scroll in Android Pad + Chrome.   In the development mode there is a toolbar on top of the screen which allows you to adjust the screen size,  the responsive mashup cannot scroll if it's "Full Screen", it can only works if set it to others like "iPad Landscape".   In the production mode, there is no such toolbar , I've set the screen size to "iPad Landscape" in Thingworx composer , but it doesn't work.  It seems that the page always act as "full screen" size. 

 

I also tried the other combination, like Android Pad + Firefox , iPad + Safari, iPad + Chrome. The page can scroll well for all of these combination even though the page size setting is "full screen" in composer.   But  my customer only use Android Pad and  Android Pad + Firefox has some other issues (like the click event of value display widget doesn't has response, maybe more ),  so Android Pad + Chrome is my only choice . 

 

Set the "ScrollbarType" to "Always on"  doesn't help .  Any suggestion ?  It's critical as Collection widget, not like the other widgets , it acts as a repeatable widgets container for display complex table/flex view ,  there is no replacement of the widget. 

 

The problem can be reproduced using the attached file,  it's actual the offical Collection widget teaching sample from https://community.ptc.com/t5/IoT-Tech-Tips/Reimagine-your-Application-UI-with-Collection-and-CSS-in/... . 

 

 

Environment: 

Thingworx 8.4.2 + Postgresql 10.x + Tomcat 9.x

Chrome 74.0.3729.136

Andrioid 9

 

Regards,

Sean

 

 

 

 

 

change page size in design time.pngPage size setting.png

13 REPLIES 13
Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

Hi @seanccc.

 

In researching this issue, I found that we have an existing case with R&D.  At this point in time, a target date for resolution is not yet available.

 

Have you tried creating a non-responsive mashup as a workaround?

 

Regards.

 

--Sharon

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

Yes,  I tried it .  The static mashup could be workaround , but then I have to create two mashups for every mashup which use collection widget, one for PC and another one for Pad .   and the browser won't go to "full screen" mode automatically when scrolling down.  

 

It's better to raise the priority of this issue. 

 

Regards,

Sean

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

Hi @seanccc.

 

This issue has been accepted as a bug but time does not allow for it to be included in the upcoming release due out in the next several days.  It has been targeted for the following release.

 

I will keep this post open in the meantime for follow-up as we move closer to the next release date.

 

Regards.

 

--Sharon

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

Hi @slangley ,

 

Thank you for the information. 

 

Regards,

Sean

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

@slangley ,

Could you post the case number of the issue,  I'd know the progress of it .    Thank you 

 

Regards,

Sean

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

Hi @seanccc.

 

We actually have separate cases for each platform, but these are internal cases with R&D.  The system we use for ThingWorx does not allow access outside of PTC.

 

I will, however, post updates here as they become available.

 

Regards.

 

--Sharon

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

@slangley ,

 

Thanks .    If possible please raise the priority of the issue. 

 

Regards,

Sean 

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

Hi @seanccc.

 

The case for this issue has already been raised to the highest level.  I will let you know once further information is known.

 

Regards.

 

--Sharon

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

@slangley ,

 

thank you, it's really important for us. 

 

Regards,

Sean

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

We are having a similar issue as well, it would be great to see this resolved.

 

Andrew

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

Hi everyone.

 

We have some fixes coming in 8.5.5 and 9.0.  Once those releases are out, please test and provide feedback on anything that is not working as expected.

 

Note these updates are a work in progress and will continue beyond the releases indicated.  However, detailed explanations of the issues will make it more likely that they are addressed as needed.

 

Regards.

 

--Sharon

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

Hi everyone.

 

ThingWorx 8.5.5 has been released.  Please take a look and let us know what issues still remain, if any.

 

Regards.

 

--Sharon

Highlighted

Re: Critical Issue ! Collection widget CANNOT scroll in Android Pad+ Chrome

Hi everyone.

 

Has anyone taken a look at the 8.5.5?  Please provide feedback on issues still remaining.

 

Regards.

 

--Sharon

Announcements

Thingworx Navigate content has a new home! Click here to access the new Thingworx Navigate forum!