Custom extension fails to work in ThingWorx 8.5.18 but works in all other 8.5 versions

[KN_9954684]

We have built an extension for GooglePubSub authentication.

This extension works in 8.5.0,9.x all versions but it is not working in 8.5.18 version of thingworx and below error is showing up.

WebSocket exception caught!, closing connection!

Exception occurred while connecting to server

Refilling connections on [endpoint 0, uri: wss://parec.ptc.com:8443/Thingworx/WS] failed : timeout waiting for websocket handshake to complete

Please help me!Thanks in advance

[slangley]

Hi @KN_9954684.

Have you tried using your browser Dev tools (F12) for troubleshooting?

Regards.

--Sharon

[KN_9954684]

Java service when executed from Thingworx gives empty result but expected is to generate token key

[slangley · Accepted solution]

Hi @KN_9954684.

What was the last version of 8.5 that it was working on.  This will give us some idea of where to start looking for a change that would have resulted in this behavior.  Which versions of 9.x did you actually test against?

Regards.

--Sharon