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Custom extension fails to work in ThingWorx 8.5.18 but works in all other 8.5 versions

KN_9954684
12-Amethyst

Custom extension fails to work in ThingWorx 8.5.18 but works in all other 8.5 versions

We have built an extension for GooglePubSub authentication.

 

This extension works in 8.5.0,9.x all versions but it is not working in 8.5.18 version of thingworx and below error is showing up.

 

WebSocket exception caught!, closing connection!

 

Exception occurred while connecting to server

 

Refilling connections on [endpoint 0, uri: wss://parec.ptc.com:8443/Thingworx/WS] failed : timeout waiting for websocket handshake to complete

 

Please help me!Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
slangley
23-Emerald II
(To:slangley)

Hi @KN_9954684.

 

What was the last version of 8.5 that it was working on.  This will give us some idea of where to start looking for a change that would have resulted in this behavior.  Which versions of 9.x did you actually test against?

 

Regards.

 

--Sharon

View solution in original post

3 REPLIES 3
slangley
23-Emerald II
(To:KN_9954684)

Hi @KN_9954684.

 

Have you tried using your browser Dev tools (F12) for troubleshooting?

 

Regards.

 

--Sharon

KN_9954684_0-1648182430365.png

 

Java service when executed from Thingworx gives empty result but expected is to generate token key

 

slangley
23-Emerald II
(To:slangley)

Hi @KN_9954684.

 

What was the last version of 8.5 that it was working on.  This will give us some idea of where to start looking for a change that would have resulted in this behavior.  Which versions of 9.x did you actually test against?

 

Regards.

 

--Sharon