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Error installing Thingworx H2 Trial 8.4 version

Regular Member

Error installing Thingworx H2 Trial 8.4 version

Hello,

 

I have an error when I'm trying to install Thingworx H2 trial 8.4 version. The error is the next message:

 

"Problem running post-install step. Installation may not complete correctly

Error running .\check-http-response--username: "Administrator" --password:****--hostname "localhost" -- hostport "8084" --useSSL=0:1 "

 

I execute in administrator mode and with other ports but I don't know how to solve this problem. Any idea? Iread this post:

 

https://community.ptc.com/t5/ThingWorx-Developers/Thingworx-8-4-Trial-Warning-Problem-running-post-i...

 

But that solution doesn´t work for me, I have the correct system requeriments. Could you help me with this?

 

Thank you in advance

BR

 

Luis

 

 

5 REPLIES 5

Re: Error installing Thingworx H2 Trial 8.4 version

Hi @ljam.

 

Apologies for the issues you are experiencing.

 

If you have validated that your system conforms with the requirements, you will need to follow the manual install process to circumvent the issues:

 

ThingWorx 8.4 System Requirements

Installing ThingWorx 8

 

We will have new installers available once ThingWorx 8.5 is released.

 

Regards.

 

--Sharon

 

Highlighted

Re: Error installing Thingworx H2 Trial 8.4 version

Thank you for your answer Sharon, but with Trial 8.4 version I think that you can't do the manual install because the file is .exe. Correct me if It isn't that way.

 

Thank you

BR

 

--Luis

Re: Error installing Thingworx H2 Trial 8.4 version

Hi @ljam.

 

Apologies--you are correct.  We also have installers for commercial versions and I confused that with the trial versions.

 

We will have new trial versions available once ThingWorx 8.5 is released which may circumvent the problems.  In the meantime, can you provide your hardware configuration?  Are you installing the Linux or Windows version?

 

Regards.

 

--Sharon

Re: Error installing Thingworx H2 Trial 8.4 version

Hi @slangley 

 

Don't worry. I installed Thingworx on Windows 7 64-bit and my hardware is the next:

 

i7-6820HQ 2.7GHz

16 GB RAM

1 TB disk space

 

Do you know when Thingworx 8.5 trial is released?

 

Thank you

BR

 

--Luis

Re: Error installing Thingworx H2 Trial 8.4 version

Hi @ljam.

 

It sounds like you have an acceptable configuration but wanted to be sure you saw the Windows trial installation guide located here.  Step 2 of this guide reviews the java version needed.  Please validate that you have installed Oracle version 8 64-bit.  Open JDK is not supported.

 

If that is not the cause of the issue, please let us know and we will keep digging.

 

To answer your question regarding the availability of the 8.5 trial version.....I was told it would take about 6 weeks from the release of ThingWorx 8.5 before the trials could be made available.  Assuming there are no delays in the release, we are looking at some time in November for the availability of the 8.5 trial.

 

Regards.

 

 

--Sharon