The PTC Community email address has changed to email@example.com. Learn more.
I've newly installed a TWX instance. My platform settings are as shown below.
Through the composer I'm not able to import any extensions (from market place or a custom one). I'm getting the below error
Extension Exception: ExtensionPackageImportPolicy: ExtensionPackage upload attempted while import disabled. Check the ExtensionPackageImportPolicy.
I have checked the support portal and came across this article. It seems ExtensionPackageImportPolicy in my platform settings is proper but still im getting the error.
Things I have tried :
1.restarting the server
2.restarting by updating the ExtensionPackageImportPolicy with all parameters set as false and then set as true.
3. Tried restarting the ExportImportSubsystem but it threw an error stating that Stop service is not available for this sub system.
Please provide a resolution for this issue.
Go to Solution.
It looks like your ExtensionPackageImportPolicy is in the wrong 'level' it should be a 'child' of 'PlatformSettingsConfig'
View solution in original post