As I checked, JiraConnectorThing is not a built in Thing. So the service QueryIssues should be editable.
We can query out all issue records as long as JiraConnectorThing can access to DB.
What you need to do is opening the JiraConnectorThing service and finding out QueryIssues service. Check the code in QueryIssue. JiraConnectorThing's service QueryIssues may inherited from a ThingTemplate or ThingShape, if so, please check the service in associated ThingTemplate/ThingShape.
If you get to code, please attach to this thread.
the code is written in java not in JS so it is not possible to share the code. QueryIssue service is inherited from Thingtemplate which is written in java
I'd like to have a remote meeting with you and access your computer to check this issue. Is that possible?
If you can have a remote meeting with me, please let me know where are you located and when will you be available tomorrow. And I will send the meeting link to you.
Yes, we can have a remote meeting. May be it is possible. My location is Bangalore, India.