Infotable as an parameter makes service not invoked

[Prem-IKEA]

Hi,

We have a grid loading 10 to 20 rows of data. When we pass grid data as infotable to an input parameter to a service then the service not getting invoked.

Scenario:

1. User clicks a grid row

2. We triggered a button click event using Expression

3. On click we do some hide/collapse on container. Then we are calling a thingworx service which takes grid data as an input infotable parameter.

4. In thingworx service, we are having business logic to filter data and returned to UI to open a popup screen.

The above functionality is working on premises.

After we exposed our application to internet, Step #3 is not working. That means, Service invoke is not happening because of that grid data as an infotable input parameter to the service. I removed the grid data parameter the service got invoked.

Why this weird behaviour. Infotable as an input parameter to a service in working fine in on-premises but not in the internet. I checked service execute permissions as well, all looks good.

Please any help!

Br

Prem

[nmutter]

Is the service not invoked or is it invoked but not with the correct parameter?

If not invoked at all the triggering of the service may be the issue? At first sight I do not have a direct idea, maybe validate version differences on-prem to internet.

[Prem-IKEA]

Service is not triggered. We deployed the application in preproduction box which is accessible on both on-prem and internet as well. Service triggering and all functionalities are working in on-prem but the same if we access on internet then the service is not invoked.

[nmutter]

Maybe try to debug the issue with the Mashup Debug Tool (Ctrl+Alt+F9 when viewing the mashup at runtime) with the Tracing tool. Maybe you notice which Event is missing at the one instance and invesitgate further from there?

[Prem-IKEA · Accepted solution]

After multiple communication with internal networking team due to security reasons it was blocked. After the team unblock certain settings then it started working. 

Thanks for the ideas & responses by the way.