Re: Install Thingworx in windows 10

Naoufel · ‎May 26, 2020

hi

i followed the instructions to install Thingworx in windows 10

but it didn't work. i can't start tomcat server

could you help me there is another method to install Thingworx

PaiChung · ‎May 26, 2020

What messages do you see in the application.log and catalina log for both Thingworx and Tomcat?

Naoufel · ‎May 27, 2020

this is the logs :

26-May-2020 13:20:50.369 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.28
26-May-2020 13:20:50.371 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Feb 6 2018 23:10:25 UTC
26-May-2020 13:20:50.371 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.28.0
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows 10
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: x86
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\Program Files (x86)\Java\jre1.8.0_251
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_251-b08
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\temp
26-May-2020 13:20:50.372 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
26-May-2020 13:20:50.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\conf\logging.properties
26-May-2020 13:20:50.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dserver -Dd64
26-May-2020 13:20:50.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseG1GC
26-May-2020 13:20:50.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dfile.encoding=UTF-8
26-May-2020 13:20:50.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: exit
26-May-2020 13:20:50.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: abort
26-May-2020 13:20:50.373 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\bin;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files\Basler\pylon 5\Runtime\Win32\;C:\Program Files\Basler\pylon 5\Runtime\x64\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Git\cmd;C:\Program Files\Java\jdk-13\bin;C:\Program Files\TortoiseGit\bin;C:\Program Files\nodejs\;C:\ProgramData\chocolatey\bin;D:\PowerShell\6\;C:\Program Files\Git LFS;C:\Program Files\PuTTY\;C:\Program Files\Docker\Docker\resources\bin;C:\ProgramData\DockerDesktop\version-bin;C:\Program Files\PostgreSQL\9.4\bin;C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;.]
26-May-2020 13:20:50.480 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-9090"]
26-May-2020 13:20:50.840 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
26-May-2020 13:20:50.846 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["ajp-nio-8009"]
26-May-2020 13:20:50.848 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
26-May-2020 13:20:50.849 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 763 ms
26-May-2020 13:20:50.871 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
26-May-2020 13:20:50.871 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.28
26-May-2020 13:20:50.881 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory [C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\webapps\docs]
26-May-2020 13:20:51.162 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory [C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\webapps\docs] has finished in [281] ms
26-May-2020 13:20:51.162 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory [C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\webapps\manager]
26-May-2020 13:20:51.220 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory [C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\webapps\manager] has finished in [58] ms
26-May-2020 13:20:51.220 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory [C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\webapps\ROOT]
26-May-2020 13:20:51.250 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory [C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\webapps\ROOT] has finished in [30] ms
26-May-2020 13:20:51.252 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-9090"]
26-May-2020 13:20:51.269 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["ajp-nio-8009"]
26-May-2020 13:20:51.273 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 424 ms
26-May-2020 13:21:41.299 INFO [localhost-startStop-2] org.apache.catalina.startup.HostConfig.deployWAR Deploying web application archive [C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\webapps\Thingworx.war]
26-May-2020 13:21:48.474 INFO [Thread-6] org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler ["http-nio-9090"]
26-May-2020 13:21:48.854 INFO [Thread-6] org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler ["ajp-nio-8009"]
26-May-2020 13:21:49.157 INFO [Thread-6] org.apache.catalina.core.StandardService.stopInternal Stopping service [Catalina]
26-May-2020 13:21:49.157 SEVERE [ContainerBackgroundProcessor[StandardEngine[Catalina]]] org.apache.catalina.startup.HostConfig.deployWARs Error waiting for multi-thread deployment of WAR files to complete
java.lang.InterruptedException
at java.util.concurrent.FutureTask.awaitDone(Unknown Source)
at java.util.concurrent.FutureTask.get(Unknown Source)
at org.apache.catalina.startup.HostConfig.deployWARs(HostConfig.java:777)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:441)
at org.apache.catalina.startup.HostConfig.check(HostConfig.java:1629)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:314)
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:94)
at org.apache.catalina.core.ContainerBase.backgroundProcess(ContainerBase.java:1164)
at org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor.processChildren(ContainerBase.java:1388)
at org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor.processChildren(ContainerBase.java:1392)
at org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor.run(ContainerBase.java:1360)
at java.lang.Thread.run(Unknown Source)

26-May-2020 13:22:09.578 INFO [localhost-startStop-2] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
26-May-2020 13:22:20.465 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.28
26-May-2020 13:22:20.467 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Feb 6 2018 23:10:25 UTC
26-May-2020 13:22:20.467 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.28.0
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows 10
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: x86
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\Program Files (x86)\Java\jre1.8.0_251
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_251-b08
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\temp
26-May-2020 13:22:20.468 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
26-May-2020 13:22:20.469 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\conf\logging.properties
26-May-2020 13:22:20.469 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dserver -Dd64
26-May-2020 13:22:20.469 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseG1GC
26-May-2020 13:22:20.469 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dfile.encoding=UTF-8
26-May-2020 13:22:20.469 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: exit
26-May-2020 13:22:20.469 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: abort
26-May-2020 13:22:20.469 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\bin;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files\Basler\pylon 5\Runtime\Win32\;C:\Program Files\Basler\pylon 5\Runtime\x64\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Git\cmd;C:\Program Files\Java\jdk-13\bin;C:\Program Files\TortoiseGit\bin;C:\Program Files\nodejs\;C:\ProgramData\chocolatey\bin;D:\PowerShell\6\;C:\Program Files\Git LFS;C:\Program Files\PuTTY\;C:\Program Files\Docker\Docker\resources\bin;C:\ProgramData\DockerDesktop\version-bin;C:\Program Files\PostgreSQL\9.4\bin;C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;.]
26-May-2020 13:22:20.570 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-9090"]
26-May-2020 13:22:20.918 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
26-May-2020 13:22:20.925 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["ajp-nio-8009"]
26-May-2020 13:22:20.927 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
26-May-2020 13:22:20.928 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 722 ms
26-May-2020 13:22:20.949 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
26-May-2020 13:22:20.949 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.28
26-May-2020 13:22:20.975 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployWAR Deploying web application archive [C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\webapps\Thingworx.war]
26-May-2020 13:22:31.710 INFO [localhost-startStop-1] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.

PaiChung · ‎May 27, 2020

Also the application log please. Should be in ThingworxStorage/logs

Naoufel · ‎May 27, 2020

this is app logs

PaiChung · ‎May 27, 2020

You need to put a proper license in place

2020-05-27 13:16:23.297+0200 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================
2020-05-27 13:16:23.297+0200 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] C:\ThingworxPlatform\license.bin: license file does not exist!
2020-05-27 13:16:23.297+0200 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================
2020-05-27 13:16:23.297+0200 [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform.

Naoufel · ‎May 31, 2020

Hi

thank you for your support

i don't know how can i get the license.

I try to do the training "THINGWORX FUNDAMENTALS CURRICULUM FOR DEVELOPER"

I get the link to download just the software(see the picture)

PaiChung · ‎Jun 01, 2020

Looks like you are one of our Partners, please work with your PTC Partner relationships liaison. I unfortunately do not know who that may be.