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Hi Team,
I am using windows 10 64 Bit Enterprise version. When I trying to install "ThingWorx-Foundation-Installer-h2-trial-Windows-9-0-0" it ended up with some error message.
My java version is :
C:\Users\eaz>java -version
java version "1.8.0_162"
Java(TM) SE Runtime Environment (build 1.8.0_162-b12)
Java HotSpot(TM) 64-Bit Server VM (build 25.162-b12, mixed mode)
Here I attached the error message and error log file.
Solved! Go to Solution.
1> From the log file you attached, it appears that the Installer is using the below JDK:
--- C:/Program Files/Java/jdk-9.0.1/bin/java.exe
Per the path name, it sounds like that it is JDK 9.0 instead of 1.8.0_162. Please check your system environment variable PATH and JDK_HOME to make sure it points to the correct JDK/JRE version
2> Have you tried to install Thingworx on the system before? It seems that the below is already there. If you try to reinstall it again, check the below path and delete it if it is there before you re-install.
D:\Program Files (x86)\ThingWorxFoundationH2Trial.
3> Run the installer with "Run As Administrator"
Ya...yes..Installed by run as Administrator .
1> From the log file you attached, it appears that the Installer is using the below JDK:
--- C:/Program Files/Java/jdk-9.0.1/bin/java.exe
Per the path name, it sounds like that it is JDK 9.0 instead of 1.8.0_162. Please check your system environment variable PATH and JDK_HOME to make sure it points to the correct JDK/JRE version
2> Have you tried to install Thingworx on the system before? It seems that the below is already there. If you try to reinstall it again, check the below path and delete it if it is there before you re-install.
D:\Program Files (x86)\ThingWorxFoundationH2Trial.
3> Run the installer with "Run As Administrator"
Thanks for your information.
Ya Yes. Run the installer as a "Run As Administrator".
After uninstalling JDK-9.0.1, it's installed fine.
Thanks ...
Thanks for your information.
Ya Yes. Run the installer as a "Run As Administrator".
After uninstalling JDK-9.0.1, it's installed fine.
Now it's installed and in the services list "Apache Tomcat 9.0 ThingWorx-Foundation" is listed.
What is the next step? How to start Thingworx?
When I hit http://localhost:8080 in a browser, it shows the message as :
Note: I was installed without SSL.
To start Thingworx, just need to start the service "ThingWorx-Foundation" only.
To access to Thingworx, you need to type the /Thingworx at the end of the URL like below:
http(s)://<Host>:<Port>/Thingworx
For example, http://localhost:8080/Thingworx/
If you still can't access to the server, please check the log files under <Tomcat>/logs and <ThingworxStorage>/logs and see if there are any error messages.
When I hit http://localhost:8080/Thingworx/ in the browser, it asks for username and password. what is the username and password?
In the <ThingworxStorage>/logs/ErrorLog.log file , it shows as "Authentication failed: Please make sure the credentials are correct."
During the installation, the installer should ask you to set the password for the Administrator, so you should enter the user with name Administrator. The password is what you set during the installation.
It's working. Thingworx Home page is loaded.
the user name is " Administrator" and the password is what I set during the installation.
Thanks ...
What is your $PATH set to? If it isn't, try set it to %\jdk..\jre..\bin
and check that you can access keytool from the cmdprmpt
I had the same error message and this worked for me. Thread below:
Hi... Thanks for responding.
In my system, I have installed JDK-9 also. After uninstalling JDK-9, it's installed correctly.