Installation problem of ThingworxAnalytics 8.5.12: Failed to validate the thingworx foundation

[RC_8716579]

Hi

I met a problem when I installed ThingworxAnalytics 8.5.12 on windows. 

After filling all the required information on installation page, I clicked the next button and met the error.

The error I met just like below picture.

I followed the guide from this url(https://support.ptc.com/help/thingworx_hc/thingworx_analytics_8/#page/analytics%2Fanalytics_windows_installation%2Fgraphic_mode_analytics_server_windows.html%23).

Also I have already confirmed that the thingworx is still running on 140.118.122.115:32522 and get the application key from thingworx. (It shows like below picture)

 

I want to ask:

1. How can I solve the error which is described at upper part?

2. Where can I find the java truststore password. (Also, should I fill in with java truststore password from the device which installed the analytical server or the device which installed thingworx?)

[nsampat · Accepted solution]

@RC_8716579 ,

Thank you for posting your question to the PTC Community.

Regarding Question 1:

Does the CA Cert use a Domain/Hostname instead of the IP address? This issue can occur if the Cert doesn't match the provided endpoint information.

• e.g. Using an IP with CA Cert when Cert was issued for a FQDN
• e.g. Using 192.168.0.100 but has a trust certificate issued to "myserver.home.com"
• You can read more about SSL support for ThingWorx Analytics on both:
  • HelpCenter Topic - SSL Support for ThingWorx
  • ThingWorx Analytics - https support in ThingWorx Analytics Server 8.5

Regarding Question 2:

This is something managed by the end user, and we are unable to assist.

You can check the JAVA Docs for additional information, but please note it may just be the default password "changeit".

I am unable to provide any additional information beyond this. This password is for your local Truststore.

Please let me know if this helps and resolves your inquiries.

Regards,

Neel

[slangley]

Hi @RC_8716579.

If the previous response answered your question, please mark it as the Accepted Solution, for the benefit of others with the same question.

Regards.

--Sharon