Integration Runtime is not able to connect to Thingworx
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Integration Runtime is not able to connect to Thingworx
Hello
I am trying to setup integration runtime and while doing so i am getting following errors
[Client-EndpointMonitor-1] ERROR c.t.c.c.c.n.NettyClientConnectionFactory - Exception occurred while connecting to server
java.util.concurrent.TimeoutException: timeout waiting for websocket handshake to complete
Any help will be appreciated
Thanks
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Hello @KV_10974131 ,
You may check the following things for the mentioned error:
- Ensure the Integration Runtime start command is correct:
- Using integrationRuntime-settings.json:
- java -DconfigFile=<Path To IntegrationRuntime settings> -jar <path to IntegrationRuntime-<version>>.jar
- Not using integrationRuntime-settings.json:
- java -DthingworxUri=http://<ThingWorx Host>:<ThingWorx Port>/Thingworx/WS -DappKey=<ThingWorx App Key>
-jar <path to IntegrationRuntime-8.0.0>.jar
- java -DthingworxUri=http://<ThingWorx Host>:<ThingWorx Port>/Thingworx/WS -DappKey=<ThingWorx App Key>
- Using integrationRuntime-settings.json:
- If IntegrationRuntime-settings.json is being used:
- Validate host and port properties are set correctly
- If ThingWorx is configured for SSL the sslEnabled parameter needs to be set to true
- If Windchill authentication is used check path and password of Keystore and Truststore
Furthermore, You can refer the following article for your reference:
https://www.ptc.com/en/support/article/CS269178
Pls let know if you have any further questions.
Regards,
Bhawna
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Hello @KV_10974131 ,
You may check the following things for the mentioned error:
- Ensure the Integration Runtime start command is correct:
- Using integrationRuntime-settings.json:
- java -DconfigFile=<Path To IntegrationRuntime settings> -jar <path to IntegrationRuntime-<version>>.jar
- Not using integrationRuntime-settings.json:
- java -DthingworxUri=http://<ThingWorx Host>:<ThingWorx Port>/Thingworx/WS -DappKey=<ThingWorx App Key>
-jar <path to IntegrationRuntime-8.0.0>.jar
- java -DthingworxUri=http://<ThingWorx Host>:<ThingWorx Port>/Thingworx/WS -DappKey=<ThingWorx App Key>
- Using integrationRuntime-settings.json:
- If IntegrationRuntime-settings.json is being used:
- Validate host and port properties are set correctly
- If ThingWorx is configured for SSL the sslEnabled parameter needs to be set to true
- If Windchill authentication is used check path and password of Keystore and Truststore
Furthermore, You can refer the following article for your reference:
https://www.ptc.com/en/support/article/CS269178
Pls let know if you have any further questions.
Regards,
Bhawna