I am having an issue related to license. It is creating licenseRequestFile.txt file and ignored_license_capability_response.bin, I have tried to download the license using device id and put it in the folder ThingworxPlatform naming the license file license_capability_response.bin, Then after running the service AcquireLicense, tomcat server stops and license_capability_response is changed to ignored_license_capability_response.
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Please provide more information:
To troubleshoot, we will need the logs located in \ThingworxStorage\logs.
Hi @slangley ,
Thanks for your quick response.
1) Yes it's a new installation.
2) If I use AcquireLicense service after pasting downloaded license using device ID then tomcat stops and Thingworx as well. After that if I restart tomcat, I can log in to Thingworx.
3) Monitoring > Subsystem > LicenseSubsystemSettings, It shows popup with the message License is not installed.
4) Attached the log file
Based on the error from log, please apply the solution from this article: https://www.ptc.com/en/support/article?n=CS281516
Please let us know if is it working.
Has java changed on the server lately? If yes, then follow this article: https://www.ptc.com/en/support/article?n=CS305853
I checked and java didn't change lately.
I verified the paths in tomcat configuration and the path of JAVA, attached the image of tomcat configuration.
In Java Classpath do you have also C:\<path_to_tomcat>\bin\tomcat-juli.jar? If not, then add this also to existing value of Java Classpath, delimiter is ";"
I have these
C:\Program Files\Apache Software Foundation\Tomcat 9.0\bin\bootstrap.jar;C:\Program Files\Apache Software Foundation\Tomcat 9.0\bin\tomcat-juli.jar
-Dcatalina.home=C:\Program Files\Apache Software Foundation\Tomcat 9.0
-Dcatalina.base=C:\Program Files\Apache Software Foundation\Tomcat 9.0
-Djava.io.tmpdir=C:\Program Files\Apache Software Foundation\Tomcat 9.0\temp
-Djava.util.logging.config.file=C:\Program Files\Apache Software Foundation\Tomcat 9.0\conf\logging.properties
-Djava.library.path=C:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\Thingworx\WEB-INF\extensions