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Hi team,
I just started using Thinkworx and I am trying to get all the tags from Kepware Server to a Thingworx Foundation. But Kepware tag value is not updated in Thingworx Foundation. When I refresh "Industrial Thing" in Thingworx, the value is not updated.
Kepware Server version: 6.9
Thingworx Foundation Version: 9
I was referred to the following guidelines.
In OPC Quick Client, Tag values are updated.
And one more thing. When I startup the Kepware server, it shows one info as "The specified account does not exist". I have attached the log details image file.
Hello @AE_9699465,
Can you check the logs on ThingWorx side for any issues with the connectivity. You can look into the ApplicationLog for any info.
Can you check the remote bindings in the manage bindings for the properties in the "Industrial Thing" ? You can redo the bindings or check the name of the tags.
Hope it helps,
Hi ,
I have checked logs in Thingworx. The following message is printed in the "ApplicationLog" file.
[L: ERROR] [O: c.t.w.p.APIProcessor] [I: ] [U: ExampleUser] [S: ] [P: ] [T: WSExecutionProcessor-14] Unable to dispatch [ uri = /Things/IndConn_Server1/Services/BulkLog/]: Entity IndConn_Server1 does not exist or is not yet associated with a Thing
[L: ERROR] [O: c.t.s.s.w.p.WSExecutionInstance] [I: ] [U: ExampleUser] [S: ] [P: ] [T: WSExecutionProcessor-14] error executing APIRequest Message: Entity IndConn_Server1 does not exist or is not yet associated with a Thing, sending ERROR ResponseMessage to caller!
Hi ,
I have checked the ApplicationLog file. The following message is printed repeatedly.
Unable to dispatch [ uri = /Things/IndConn_Server1/Services/BulkLog/]: Entity IndConn_Server1 does not exist or is not yet associated with a Thing
error executing APIRequest Message: Entity IndConn_Server1 does not exist or is not yet associated with a Thing, sending ERROR ResponseMessage to caller!
Hi ,
How to configure remote bindings in the "Industrial Thing"?
Hello @AE_9699465
Please refer following articles :
https://www.ptc.com/en/support/article/CS279741
https://www.ptc.com/en/support/article/CS279234
Please feel free to get back to us in case of further questions.
Thanks
Om Dukiya
Hi,
I followed the mentioned guidelines. But Thingworx industrial Thing status shown as "Disconnected" and I noticed that the quality of my tags is unknown. I've tried reinitializing and restarting the Kepware server, but the quality remains unknown. ( Refer to the Screenshot)
I have checked the Thingoworx ApplicationLog file. The following message is printed repeatedly.
Unable to dispatch [ uri = /Things/IndConn_Server1/Services/BulkLog/]: Entity IndConn_Server1 does not exist or is not yet associated with a Thing
error executing APIRequest Message: Entity IndConn_Server1 does not exist or is not yet associated with a Thing, sending ERROR ResponseMessage to caller!
I have attached the screenshot.
Hello @AE_9699465
Can you please check kepware logs once too (share the screenshot). Is your kepware connected to thingworx or you are facing some error there too. Do you have any other remote thing (if yes Can you please check whether they are connected or not?)
If possible share the detail application logs .
Hi ,
Kepware is connected with Thingworx. I have checked in Kepware log file . In that log is print as :
Connected to ThingWorx. | Platform = 127.0.0.1:8080/Thingworx/WS, Thing name = 'IndConn_Server1'.
Here I the attached the kepware log file.
I don't have any other remote thing.
Hello @AE_9699465
Please create an Inbound rule for port 8080 (Thingworx port no.) in Windows Defender Firewall with Advanced Security settings on ThingWorx server to allow communication to this port.
Thanks
Hi ,
I have configured the Inbound rule in Windows Defender Firewall. But the same issue still remains.
Did you try Administrator Application Key as recommended by Workaround 1 of CS279741 ?