Licensing error on start up - Thingworx 8.2

[khayes1]

Hi,

hoping someone might have a solution to a problem we are having when applying the license bin file on startup for a linux server. It looks like it gets the license file, but fails to start up. We are running the start up as root to test. 

Below is the errors we see in the application log

2019-11-04 19:48:00.571+0000 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [LicensingSubsystem]

2019-11-04 19:48:10.421+0000 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=fQXYN9JSTxC+vZ2H074m93mAwF0AAAAAQUIPAAAAAACIdU6MhoTtktTrSVr45uS5; expires=Tue, 03 Nov 2020 10:54:13 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Tue, 03 Nov 2020 10:54:13 GMT
2019-11-04 19:48:18.462+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:27.906+0000 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=WDDZtNyURF2rT0JC8KQkB4uAwF0AAAAAQUIPAAAAAACVoETceIJfLtZ2JCGa+zxq; expires=Tue, 03 Nov 2020 10:54:13 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Tue, 03 Nov 2020 10:54:13 GMT
2019-11-04 19:48:28.016+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:36.485+0000 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=sO3dxTVYSDKVlspU7z3+gJOAwF0AAAAAQUIPAAAAAADCjrtZrOQh5XEgqZQ8XiZs; expires=Tue, 03 Nov 2020 10:54:07 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Tue, 03 Nov 2020 10:54:07 GMT
2019-11-04 19:48:36.626+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:45.931+0000 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=dzFLLo4hTtOWvpGxCjC2N52AwF0AAAAAQUIPAAAAAAD3bxx99B8UQD9OS2dj9Guv; expires=Tue, 03 Nov 2020 10:54:13 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Tue, 03 Nov 2020 10:54:13 GMT
2019-11-04 19:48:46.045+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:46.049+0000 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to fetch license file with device id e2d8d1e5-b38e-45b5-a848-195207af157a
2019-11-04 19:48:46.116+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Flexara threw exception when checking for previously acquired license: Storage anchor break found.

[vangne]

@khayes1 Per the errors in application logs, I came across these two articles, thought would be helpful for you to refer

https://www.ptc.com/en/support/article?n=CS271866

https://www.ptc.com/en/support/article?n=CS281533

Thanks,

Vibhuti

[rjanardan]

If you license file is named license.bin, please rename it to license_capability_response.bin. This is required for ThingWorx 8.1 and later. 

[khayes1]

The file is already named license_capability_response.bin. The Storage anchor break issues looks to be causing the problem - unclear what that means

[slangley]

Hi @khayes1.

It is recommended that a case be opened for this issue.  I am happy to open one on your behalf with your confirmation.

Regards.

--Sharon

[khayes1]

Hi Sharon,

that would be great if you could please.

Thanks,

K

[slangley]

Hi @khayes1.

I have created the case and will be following up from the case itself.  Once we have resolved the issue, I will come back here to update this post with the solution.

Regards.

--Sharon

[khayes1]

Thanks, appreciate that.
K

[slangley · Accepted solution]

For the benefit of others on the community, this issue was the result of permissions changes.  The issue was resolved by reapplying the permissions documented in the ThingWorx installation guide (Ubuntu).