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Solved! Go to Solution.
For the benefit of others on the community, this issue was the result of permissions changes. The issue was resolved by reapplying the permissions documented in the ThingWorx installation guide (Ubuntu).
@khayes1 Per the errors in application logs, I came across these two articles, thought would be helpful for you to refer
https://www.ptc.com/en/support/article?n=CS271866
https://www.ptc.com/en/support/article?n=CS281533
Thanks,
Vibhuti
If you license file is named license.bin, please rename it to license_capability_response.bin. This is required for ThingWorx 8.1 and later.
The file is already named license_capability_response.bin. The Storage anchor break issues looks to be causing the problem - unclear what that means
Hi @khayes1.
It is recommended that a case be opened for this issue. I am happy to open one on your behalf with your confirmation.
Regards.
--Sharon
Hi Sharon,
that would be great if you could please.
Thanks,
K
Hi @khayes1.
I have created the case and will be following up from the case itself. Once we have resolved the issue, I will come back here to update this post with the solution.
Regards.
--Sharon
For the benefit of others on the community, this issue was the result of permissions changes. The issue was resolved by reapplying the permissions documented in the ThingWorx installation guide (Ubuntu).