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Logging pop-up appear despite being connected

AN_11054162
3-Newcomer

Logging pop-up appear despite being connected

Hello !

Background :
My application has several mashups that are loaded onto computer screens to display information. These computers start up automatically at the beginning of the day, then a script loads a mashup link. The link contains an Appkey, linked to a virtual user with rights to view the mashup. So these screens have no real user in front of them, they're just there to give information to people looking at the screen.
Note that I have several different screens in different locations. Each screen works like this, using the same Appkey, linked to the same virtual user.

 

Problem:
After a while (more than an hour), a login pop-up appears at the top of the mashup (see screenshot). The application continues to run in the background, but the pop-up is still there. I don't understand why the mashup requires a login, when it's still working and has an Appkey.

 

Solutions tried :
I've tried changing the mashup session ID at regular intervals (every 5 minutes). I thought that if there was something about a session timeout, this would fix the problem, but it didn't work.
I also checked the application logs, but no errors were reported. The only thing I can see are these traces, which repeat very quickly (see screenshot)

 

Catalina_0-1723645212482.png

Catalina_1-1723645221719.png

 

1 REPLY 1

Hi @AN_11054162,

Thank you for your question. 

Your post appears well documented but has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.

Also, feel free to add any additional information you think might be relevant.

 

Best regards,

Catalina
PTC Community Moderator
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